workplace communication

“The Ladder Questions” – introductory instructional video

Newt Bailey and Ali Miller play “Jason” and “Debbie.” Debbie uses the “Ladder Questions” to help Jason get more clarity on something that’s bothering him in his workplace.


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ARTICLE: W.A.I.T before you speak or hit “Send”

It can be tricky to give examples of “effective workplace communication.” We know that you can speak or send words to a co-worker, or group of co-workers, that lead to disconnection, conflict, diminished trust, and reduced workplace productivity and harmony. This can happen immediately or gradually over time with enough repetition. However, it’s not always […]


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